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Terms & Conditions

Our Terms & Conditions do not affect your statutory rights as a consumer

HOW TO ORDER ONLINE

Select the product that you would like to buy by left clicking on the photograph of the item. That will take you to the product page where you can add the product to your basket. Where there are different options available for the product there will be a drop down menu. Select the arrow on the dropdown menu and then select the option you want.
If you require more than 1 of the same item, change the 1 to the required number in the ‘add to cart’ box. Then select ‘Add to Basket’ at the bottom of the page. This takes you to your basket.
If you would like to add further items to your basket select the ‘Back to Shopping’ option.
If you change your mind and decide that you no longer wish to purchase your selected item, select the waste paper icon (or picture) which is to the right hand-side of the total price. You will then be told that your shopping basket is empty.
If you would like to go ahead and purchase your selected item select ‘Go to Checkout’. Follow the instructions for making an account. Once your account has been activated please follow the instructions for completing your purchase. You should receive an auto-generated email confirmation of your order. If you do not receive this, please let us know so that we can check it out.

PRICES

The price payable for items purchased shall be those current at the time of order. Prices are in pounds sterling.
Individual prices include the price of shipping in the UK. Overseas customers please refer to the shipping information below for the cost of shipping to a specific area of the world.
Our prices are not subject to VAT.
Prices and the availability of products are subject to change without notice.

OWNERSHIP OF GOODS

All goods remain the property of Retrology until payment has been received in full.

PRESENTATION OF GOODS

We try to provide accurate information about the products we sell. We try to ensure that the pictures on our website depict colours as accurately as possible. However, variations will occur as each item is handmade and will therefore always be unique to some degree.
Please note that we do not advocate the use of divination or magic. We also do not suggest that by owning any of the rune jewellery or similar items that your life would be changed in any way.

SHIPPING INFO

Orders will be shipped as soon as possible. Usually within three working days once payment has been received and cleared. However, please note that many of our products need to be made to order. In this instance, please be prepared to allow between 7 and 28 days for these items to be dispatched. We will advise you by email as soon as we can if and when this is the case. We will also always email you to advise of an order having been dispatched.
Prices include FREE DELIVERY TO ALL ORDERS DISPATCHED TO ADDRESSES WITHIN THE UK. However, you can upgrade to Royal Mail Special Delivery for an additional £3.20 at checkout if you wish. The parcel will need to be signed for on delivery. Please note that the shipping charges and options may be subject to change at any time in the future.

OVERSEAS SHIPPING

Overseas shipping costs will vary depending on the country to which the item is to be delivered.
Flat rate charges will apply as follows:-

  • Addresses within Europe £2.00
  • Addresses to the rest of the world £3.00
  • International Tracked Mail to any part of the world for an extra £7.00

The shipping charge will be automatically calculated at the time the order is placed. The Internationally tracked option will need to be added at the checkout. Please note that the shipping charges may be subject to change at any time in the future.

CUSTOMER SERVICE & RETURNS POLICY

We hope that you are always completely happy with your purchase and the service you receive. However, we will gladly refund the purchase price of any item in full provided that it is returned within 14 days of receipt in its original condition and packaging.
Please note that our products are not suitable for young children due to small parts. Young children should not be left unsupervised with these products. We will not take responsibility for any such injuries caused to young children as any such incidents would be the responsibility of the supervising adult.
If a mistake has been made with your order, or you have a complaint, please contact us by email or by telephone immediately. We will do our best to resolve any issues you raise.
Our returns policy complies with the UK Consumer Protection (Distance Selling) Regulations 2000. For more information about your consumer rights the Department of Trade & Industry. Produce a fact sheet at www.dti.gov.uk/consumers/fact-sheets/page 24635.html
You have the right to cancel your order for any reason within 7 working days from the day after you receive the goods you ordered. If you wish to cancel any part of your order, you must do so in writing by email (not by telephone) and we will give you a refund within 30 days (provided the goods have been returned to us in good condition).
If you are returning goods to us, it is your responsibility to ensure they reach us in good resaleable condition. Get proof of postage from the post office - it is free and insures contents up to £46.00.
We cannot refund goods if they have not been returned.
Returned goods must be in their original packaging, unused and have proof of purchase enclosed before any refunds are given. The cost of returning any cancelled item is at your expense. We will refund the relevant part of the order in full.
If any of your goods are faulty, you have the choice to either accept a replacement, to have the original item fixed at no extra cost (if appropriate, eg. a part of the item needs to be re-glued) or to receive a full refund. You will need to return any faulty goods. Please contact us in writing by email and obtain proof of postage. Upon receipt, we will either refund the cost of the item, mend and return the item to you as new, or replace the item like for like.

PRIVACY/COOKIES POLICY

We will not disclose your details to any third party unless required by law. We will not keep any of your personal confidential information.

PAYMENT

Payment is via Paypal, a secure e-commerce server, which is a free payment service.
You do not have to sign up for a Paypal account. We do not have access to your credit card details. Funds are transferred automatically by a secure server.